Troubleshooting and Maintenance
The Hg5®is designed to provide years of trouble-free service, with minimal attention. In the unlikely event of system related problems, please consult the troubleshooting and maintenance chart in your Hg5 manual, or call SolmeteX for assistance.
Problem: Low vacuum at the hand piece
- If the vacuum gauge reads normally but there is little or no vacuum to the hand piece, there is probably a clog or a leak between the hand piece and the Hg5®.
- If the vacuum gauge reads lower than normal these are the possible causes:
Did you just replace the collection container?
Yes:
Check installation of the new collection container. If the vacuum is low there is a possibility that the o-rings on the collection container did not seal into the receivers. Remove the collection container, check the o-rings and re-install per the collection container installation procedure.
No:
- Check solid collection cup(s) - Clean or replace element/screen if necessary.
- Check operation of the vacuum pump.
- Listen for vacuum leaks.
- Check all connections for breaks or cracks.
- Check all flexible hose for kinks, breaks, or loose clamps.
Problem: No vacuum or liquid flow in the system
- Check solid collection cup(s) - Clean or replace element/screen if necessary.
- It may be necessary to clean the air/water separator because of solid or particulate buildup.
Procedure:
- Turn off the vacuum to the system
- Remove the cleanout cap on the top of the air/water separator.
- Insert a curved brush into the air water separator.
- Brush the sides and bottom of the air/water separator to loosen and dislodge any amalgam/particle buildup.
- Pour one half quart of water into the cleanout hole. Continue to brush the sides and bottom with the brush for another 30 seconds.
- Replace the plug in the top of the air/water separator.
- Turn the vacuum on, and check the system for proper operation.
- Call SolmeteX®
- If the problem cannot be solved easily, call or e-mail us for support.